Teams Intelligence Background
    Business Intelligence for Microsoft Teams

    Analytics built for Microsoft Teams.

    Everything you need to know about how your business uses Microsoft Teams to communicate, collaborate and engage – in a single solution.

    The choice is yours.

    Workforce Analytics, Call Analytics, or both?

    Workforce Analytics

    Who it's for: Managers of people and project teams using Microsoft Teams as their primary means of communication and collaboration.

    How it helps: Better understand communication, collaboration, and engagement across your remote, hybrid, or geographically dispersed organisation.

    What it helps manage:

    Project teams & KPIs: Identify high or low activity, engagement, and collaboration.
    Wellbeing: Spot burnout indicators like excessive meeting hours.
    Engagement: Track interaction levels between peers or managers.
    Collaboration: Identify top collaborators within teams.
    New Hire Integration: Ensure new hires receive appropriate engagement.
    Licenses: Easily understand utilised vs. unutilised user licences.
    Call & Network Quality: See where network quality impacts user experience.
    Performance: Compare and benchmark attendance and activity levels.

    Call Analytics

    Who it's for: People responsible for customer experience (CX), call activity, and call quality (both inbound and outbound) via Microsoft Teams.

    How it helps: Better understand and manage calling activity across your organisation, regardless of physical location.

    What it helps manage:

    Reduce Lost Sales: Quickly identify and act on important missed or unreturned calls.
    Enhance CX: Track average wait times, missed calls, and identify immediate call-backs.
    Improve Resource Planning: Map out current and historical busy periods to ensure coverage.
    Identify Top Performers: Use activity leaderboards to monitor outbound calling and talk-time.
    Performance Metrics: Access visual dashboards illustrating key metrics by team structure.
    Manage Abuse: Quickly spot frequently dialled numbers or excessively long call durations.
    Manage Teams: Generate reports on all calling activity filtered by department or location.

    Platform Features

    Built on modern architecture to deliver unparalleled flexibility and speed.

    Customisable Dashboards

    Get exactly what you need from your data with fully flexible reporting views tailored to your unique requirements.

    Flexible Date Reporting

    Total flexibility to report on any specific timeline or custom date range.

    Scheduled Reports

    Automate email delivery at times that suit your schedule perfectly.

    Data Export

    Easily download files for deeper internal analysis and record keeping.

    Modern Architecture

    Built on highly adaptable software for superior flexibility and fast feature rollouts.

    Easy-to-Use Interface

    Enjoy a simple, clean, and intuitive user experience designed to minimize the learning curve.

    Integrated Support

    Built-in knowledge base and communication channels for quick assistance.

    Unlock the power of your Teams data.

    Start making data-driven decisions today with our advanced Business Intelligence solutions.