Contact Centre Solutions
Deliver seamless customer experiences with CyCX, the omnichannel contact centre solution that unifies voice, chat, SMS, email, and social media inside a single platform — fully integrated with Microsoft Teams.
Custom Solutions For Centres
With CyCX, agents get a unified workspace, customers get faster resolutions, and businesses gain the flexibility to scale while improving engagement and efficiency.
Customer Complete Signup
Automate and optimise customer onboarding with a complete, end-to-end signup solution.
Smart Routing
Skills- and CRM-based routing ensures customers reach the right agent fast.
Microsoft Teams Integration
Transform Teams into a powerful, full-featured contact centre.
AI-Powered Tools
Workforce optimisation, predictive dialling, surveys, and GenAI-driven insights.
Self-Service IVR
Custom flows and automation for improved efficiency.
Analytics & Reporting
Real-time dashboards and business intelligence for smarter decisions.
Cytrack Contact Centre (CyCX)
Unify calls, chat, SMS, email, and social media inside Microsoft Teams with CyCX. Smart routing, AI-powered tools, and real-time analytics help you deliver faster resolutions and seamless customer experiences.
Contact Centre Lite & Pro
Contact Centre Lite delivers a complete suite of tools to streamline customer interactions across all channels. With universal queuing, IVR, wallboards, and omni-channel support, your team can manage voice, email, webchat, and more — all from a single interface.
CC Lite Is Here
Add powerful Contact Center features to your platform with automated callbacks, real-time visibility, and scheduled reporting—all built into your existing environment.
Our Support
Our technical support team is always available to you via phone, live chat and support ticketing system.
Remote Support Access